Terms, Conditions & Privacy

Our site and products are provided subject to the following terms & conditions.

By continuing to use our site, you agree to the terms set out below so please read them carefully.

Products

Our candles are hand painted and poured therefore it is expected that there will be small variations from one to another.

All images used within our online shop are as true as possible in regards to colour. Please be aware that different devices used to access our website may show the images in different lights.

All information on each product listing is accurate to current production and we endeavour to keep this up to date if any changes occur.

Pricing

All of our prices are in GBP (£).

Orders made from outside of the UK will be charged in GBP and converted after purchase to your local currency.

Prices are subject to change at any time, without prior notice.

Orders

Upon placing an order with ourselves you will receive email confirmation. All orders are subject to availability and confirmation of the order.

We reserve the right to cancel any order placed should an error be made or inaccuracies occur.

Payment

Payments are securely processed through payment portal Stripe. We accept payment from all major credit and debit cards, PayPal and ApplePay (iOS devices only)

Payment will be debited from your account prior to the order being dispatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order. In this case we will not be liable for delay or non delivery.

All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer).

Information exchanged during a payment transaction is held securely and is strictly confidential.

Delivery & Returns

Please refer to our delivery and returns page for further information. This can be found here.

Damaged/ Defected Products

We make every effort to ensure our packaging is more than sufficient to ensure all orders arrive in the same condition as they leave our facility.

In the unlikely event you receive a damaged or defected product we would ask for you to let us know as soon as possible by emailing us at hello@studio-23.co.uk. We will do our best to rectify any issues as quickly as possible.

Privacy Policy

Your privacy is important to us. Upon ordering we require your billing, delivery and email address alongside a telephone number. These will only be held to process your order, track your delivery, and reviewing your past purchases. We promise that your data will not be passed onto any other party.

If you have subscribed to our newsletter will be use your email for the sole purpose of keeping you informed on current and future information regarding Studio .23. You have the option to unsubscribe from this at any point.